During the last years that have past, the medical field became more and more dynamic, providing patients with the chance to benefit from innovating opportunities for diagnosis and treatment. The evolution and technological integration in the medical process allowed the insurance brokers to develop applications meant to help the insured persons. MediHelp aligned to this tendency by providing the insured persons the access to innovative applications like My Digital Doctor and a Second Opinion platform.
My Digital doctor is a medical application that provides the users with medical assistance over the phone or videocall, at any moment and anywhere around the globe, from a team of expert physicians. This allows scheduling appointments depending on the insured schedule and provides access to medical services without the beneficiary leaving his/her home.
Through this app one may send the sonograms or the results of their medical check-ups and depending on the type of disorder the insured has, the time zone and the language he/she speaks, will be distributed to a specialist. The patient will have a simple discussion with the physician that was appointed to him/her, who will next analyze his/her symptoms, the treatment plan, the medical history, the test results and the medical reports, following to make a decision. At the end of each consult, the beneficiary will receive a series of recommendations from the expert physician, which may include also letters of intent and in some cases, even prescriptions.
Through the Second Opinion platform, the insured people have the possibility to review their initial diagnosis. The patient has access to the platform after he/she calls the assistance center to be taken over by a case coordinator. He/she will take care. Of collecting the documentation necessary and will contact the international specialist who will analyze the patient’s case.
The Second Opinion service covers also impairments like cancer and provides the patient with a mechanism through which an international team of specialists in oncology reevaluates the case and provides an alternative for the initial diagnosis. Following the case review, the patient will receive a digital report with detailed conclusions and recommendations from the doctor that provided the second medical opinion.
Any person can benefit from My Digital Doctor app and the Second Opinion platform through a private medical insurance provided by MediHelp International.
"We are permanently focused on the needs our clients have and we constantly try to diversify the service area to welcome the challenges they face. The global dynamic of the labor market makes more and more people travel or live in other states than their home states for a longer period of time. With the help of My Digital Doctor we provide the opportunity to continuously have access to medical services at the highest standards. In the same time, the Second Opinion platform represents an efficient solution for those who need the certainty of a correct diagnosis or treatment", says Elena Ciobanu, MediHelp International Operational Director.